We want you to love your cup as much as we do, but if you unpack it and find out that it simply isn’t for you, you should send us an email to firstname.lastname@example.org immediately, so we can authorize the return (return postage costs are the customer’s responsibility). You have 14 calendar days from the delivery date to inform us of your wish to return the order and 30 days to bring your return to the post (it needs to be postmarked within these 30 days).
We recommend that you use registered post or a guaranteed delivery service for all returns as we cannot accept responsibility for any items that go missing on their way back to us. Postage costs will not be refunded. Returns are subject to USD 28 restocking fee.
Our address: Isaac Lavi (care of The Right Cup) P.O. Box 3663 Kfar Neter 4059300, Israel
We can only accept your return if the product is absolutely unused and in the original condition and packaging. If we receive a used product from you (even if only once), we won’t be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend, who will think you absolutely rock for giving him/her such a cool cup.
Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
If returned goods are received damaged we will not be able to give you a refund but will contact you with pictures of the damage so you can claim a refund from your shipping company. Shipping costs and import fees are not refundable. Please note that returns that are shipped duty unpaid will be refused until any associated fees are paid by the sender.
In an unlikely event that you receive a flawed product, please send us an email with images documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually. We will cover the costs of product and shipping in such an event.
If you need to cancel a purchase that has not been shipped yet, please do so within 24 hours. Cancellations made more than 24 hours after ordering may be subject to USD 28 restocking fee.